01782 667788
01782 667788

Maintenance & Outage Detail

Outage / Fault - ipstones ic-air issue affecting some customers

PMO REF : PMO-10408Service Area(s) : IC-Air
Start Date : 11/08/2017 18:17Risk : High - There is a high chance of Impact
End Date : 14/08/2017 09:00Impact : High - Serious / extended disruption

Status : Normal Service

Overview - We have lost connection to a few customer radios from one of the sectors on our ipstones ic-air mast. We have tasked an engineer to assess the issue onsite, however due to health and safety concerns this cannot be conducted until daylight / weather permitting due to the nature of the site / mast.

Actions and Event History

15/08/2017 10:07 -   Customers had re-established connection by Monday morning, and as the system has been stable since we are closing this outage.
15/08/2017 10:06 -   This was resolved monday

* Risk and Impact attributes were introduced recently therefore for some planned maintenance and outages records may not contain values for risk or impact.

Internet Central regrets any inconvenience this essential maintenance may cause our customers. Should you wish to discuss this matter further, please do not hesitate to contact our Support Desk on 01782 667766, please ensure that you quote the above PMO ticket reference as this will enable us to more easily respond to your issue.

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