Terms & Conditions Annex
Lines & Calls Services
Service Specific Terms and Conditions for Lines & Calls
services provided by the Company
1. Definitions - additional to those in the Main Terms and
a. "BT" means British
b. "PSTN" means the Public
Switched Telephone Network
c. "Customer Equipment" means
any equipment, the property of the Customer or rented by the
Customer from a third party, connected to the public telephone
network and used by the Customer in order to use the Service.
d. "Minimum Period" means
the minimum period during which Service is provided as agreed
during the ordering process with the Company.
e. "Network" means a telephone
network over which service is provided.
f. "Number" means the telephone
line(s) and or CLI(s) over which Service is provided to the
g. "Service" includes
previously defined services with the addition of PSTN line rental,
direct or indirect access telecommunication service including but
not limited to calls and numbering services.
h. "Usage Charges" means the
charges made by the Company to the Customer for use or the
provision of the Service.
2. The Company will procure Service to the Customer as
detailed on the order. The Company, or its principles may at time
to time without notice vary the Service for technical, operational
or other reasons within its entire discretion.
3. The Company will use reasonable endeavours to procure a
continuous high quality Service in accordance with our SLA's and
the Customers chosen / purchased service levels.
4. The Company will use reasonable endeavours to report to
its principles any fault on the Network, which is reported to it by
the Customer. The Company shall not be liable to the Customer for
any losses incurred as a result of any interruption to the
5. If a fault is caused by the Customer Equipment, by
breach of this Agreement by the Customer, or by the Customer's
negligence, or if a fault occurs on the Customer's premises or
land, then the Company may recover all reasonable costs incurred
from the Customer.
6. Missed appointments, in the event that a visit is
required to the Customer's premises for any reason an appointment
will be advised, if this appointment is missed by the Customer then
a missed appointment charge will be added to the Customer's monthly
bill to cover expenses incurred.
7. Where a fault is reported by the Customer and engineers
are despatched to the Customer's premises and the fault is
determined to be within the Customers control and responsibility
then the Customer accepts liability for the costs associated with
the engineer call out at the current prevailing rate from either
the Company or its chosen services provider. This charge will be
automatically added to the Customer's account and be collected
during the next billing run.
8. The Company shall be entitled to suspend Service in
order to maintain or improve the Network or if obliged to do so by
virtue of any direction or request from any Government Department,
Emergency Service, Regulatory or Administrative Authority, or by
its principles, or for any other reason whatsoever. The Company
will use reasonable endeavours to give the Customer notice of such
suspension as reasonably practicable normally via the support
section of the www.ic.co.uk website.
9. The Company shall not be liable to pay any termination
fees or other charges payable to the Customer's previous
supplier(s) of telecommunications services. The Company will assume
that the Customer is free to move any / all of its services to the
Company and has the authority and permission to do so, the Customer
indemnifies the Company against any subsequent claims or losses
that may result.
10. The Customer undertakes to;
a. Use the service in
accordance with the reasonable instructions of the Company or its
b. Not to use the Service in
any improper or unlawful manner or in any manner which may cause
c. To allow the Company or its
duly appointed agents access to the Customer's premises for the
purposes of installation, programming and maintenance, or for any
other reason whatsoever
d. To ensure that the Customer
Equipment is in good working order and is maintained by a competent
maintainer or service provider.
e. To use only BABT approved
Customer Equipment, all Customer Equipment must comply with all
relevant legislation relating to its use from time to time.
f. To pay for all Service
provided by the Company within the time limits and in the manner
set out in our Main Terms and Conditions and be responsible for the
usage of the Service, whether the use of the Service has been
authorised by the Customer or not, and the customer agrees that the
Company is not obliged to monitor the levels of usage and/or report
on unusual usage patterns.
g. To inform the Company,
giving at least 30 days written notice, of any changes in details
of the Customer including change of address.
h. Not to in any way whatsoever
modify the programming of the Customer Equipment where the Customer
Equipment has been programmed by the Company.
i. Not to in any way
whatsoever, cause calls to be routed over any networks, other than
the Network without prior permission being granted by the
j. At the Customers own
expense, to terminate any existing contracts with alternative
suppliers following the transfer of services the to the Company
which are similar or replaced by the Companies services.
k. Not to enter into any
contracts with alternative suppliers to provide the Customer with
services which are similar to the Service or intended replacements
for the Service whilst still within the Minimum Term.
l. To provide the Company with
explicit consent to allow telecommunication service providers,
including BT, to disclose relevant information about the Customer
to the Company.
m. Not to claim ownership
rights over any Number, nor attempt to sell or agree to transfer
any Number provided to it.
n. To comply with current UK
legislation in the use of telecommunications services.
Document Revision 1.0 - 10-01-2012